Returns & Replacements
Last Updated: 05/18/2025
Our Promise
At Mystic Matt, every item is made to order with intention, purpose, and a touch of magic. Whether it's a rad tech tee, an empowering tote, or a custom pair of Radiology Give Back Soles™, we want you to feel proud the moment you open your package.
If something isn’t right, we’ll do our best to make it right — with kindness and clarity.
Refunds & Replacements
We do not accept exchanges under any circumstances.
However, if your item arrives damaged or incorrect, we will gladly replace it or issue a refund.​
What’s Not Eligible
We are unable to offer refunds or exchanges if:
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More than 30 days have passed since your purchase
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The item has been worn, washed, or altered
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You had a change of heart, style, or mood (we totally get it, but... )
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The item matches your order and arrived in good condition
How to Request Help
If you received a damaged or incorrect item, email us at themovement@mysticmatt.com with:
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Your full name
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Your order number
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A brief explanation of the issue
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Clear photos of the item and packaging
We’ll review your request and get back to you within 7 business days.
If approved, you’ll receive either a replacement or refund within 14 business days to your original payment method.
Still Have Questions?
We want every part of your Mystic Matt experience to feel magical — from your first click to your last step in those rad tech shoes.
Reach out anytime:
Mystic Matt
Papillion, NE
themovement@mysticmatt.com
512-996-6940
Thank You
Thank you for supporting Mystic Matt’s mission to uplift, empower, and celebrate the incredible people who bring images to life — one step, one scan, one story at a time.